Imagine this little scenario:
- Your Macbook hard drive fails.
- You take it to the Apple Store to get fixed.
- They charge you a fortune for an out-of-warranty repair and then refuse to return your broken hard drive to you – they say it is Apple’s property, not yours.
- Your original hard drive gets refurbished – and somebody thinks to look at the platters before they zero it for the next person.
- Next thing you know, your data is for sale on Ebay.
The first 3 bullets happened to Dave Winer – and he has no control now over whether the last 2 bullets become a reality.
What I find especially interesting about this story is that this wasn’t even a case where Dave got a free drive through warranty — he actually paid for the new drive, he paid for the computer itself — yet the original drive was not considered his property. How does that work exactly? And how does Apple get away with an opaque policy with no option for redress?
I sincerely hope that none of Dave’s data shows up in the wrong hands. Apple should hope so too; that is assuming Dave’s story even penetrates Apple’s shiny white corporate iExterior.