Comments on: Hard-won Lesson http://eternallyoptimistic.com/2007/12/24/hard-won-lesson/ Wed, 10 Aug 2011 17:44:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Bob Blakley http://eternallyoptimistic.com/2007/12/24/hard-won-lesson/comment-page-1/#comment-321 Bob Blakley Wed, 26 Dec 2007 02:20:02 +0000 http://eternaloptimist.wordpress.com/2007/12/24/hard-won-lesson/#comment-321 I recently had this same experience. I got my hard drive replaced somewhere else. I did, however, print up an agreement and present it to the Apple store staff for their signature. It said "We acknowledge that we are receiving media containing credit card information, personally identifiable information referring to several individuals, and trade secret information of one or more corporations. We agree to accept full responsibility for proper handling of this information in compliance with all applicable regulations and laws, and we accept liability for any failure to protect this information." I told them I'd happily have them fix the computer and retain the drive if they signed the agreement. Needless to say, they declined. If the computer in question had been in warranty, my next step would have been to ask for a refund of my warranty costs, on the grounds that they had refused to service my equipment under warranty. I recently had this same experience. I got my hard drive replaced somewhere else. I did, however, print up an agreement and present it to the Apple store staff for their signature. It said “We acknowledge that we are receiving media containing credit card information, personally identifiable information referring to several individuals, and trade secret information of one or more corporations. We agree to accept full responsibility for proper handling of this information in compliance with all applicable regulations and laws, and we accept liability for any failure to protect this information.”

I told them I’d happily have them fix the computer and retain the drive if they signed the agreement. Needless to say, they declined. If the computer in question had been in warranty, my next step would have been to ask for a refund of my warranty costs, on the grounds that they had refused to service my equipment under warranty.

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