I howled when I saw this — wish we all could solve end-user problems so well.

  • Minimal end-user training needed before they understand how to use the product
  • Minimal day-to-day administration needed after initial configuration
  • End-user is happy with the service & user retention is high
  • Service Provider can hire maintainers with little experience (toddlers even)…

[youtube=http://www.youtube.com/watch?v=4PcL6-mjRNk&rel=1&border=1]